Account Manager

Remote
Full Time
Mid Level

The Kalamuna team smiling in a heart shaped box.

What You'll Do

Are you a relationship builder? 

A Kalamuna Account Manager (AM) is a liaison between client stakeholders and our agency. Through contracting and client onboarding, you will ensure we’re off to a great relationship you are invested in sustaining.

Client satisfaction is your primary mandate. You will be our clients’ trusted ally and confidant. You will empathize with their needs and advocate for their interests to the internal project team. You will act as a conduit who converts expressed or anticipated needs into work within existing contracts, and into opportunities for new work by developing long-term digital strategies with the client.

AMs are responsible, in coordination with other members of the project and agency leadership team, for the forecasting of new projects and team formation, providing budget and timeline oversight and reporting both to the Client and the project’s internal Executive Stakeholder.

You will translate technical jargon and communicate with both technical and non-technical team members. You will nurture and grow accounts, seek referrals, and occasions to promote the value of our work to internal stakeholders, the client’s community, and, in collaboration with Marketing, you will socialize and celebrate our client partner’s successes.

Candidates for this full-time (32-40h/wk) remote position must reside in the US or Canada. If you’re a recruiter or agency, please don’t contact us.

 

Qualifications

  • Effectively building and maintaining trust with clients
  • Setting and resetting expectations, and having difficult conversations at times to realign partnerships
  • Successfully nurturing and growing existing accounts 
  • Understanding what is strategically relevant to a client’s industry
  • Working with mission-driven organizations
  • Drafting and delivering presentations, and communicating verbally and in writing 
  • Engaging toward the end of the sales cycle to supervise contract execution and buy-in from all parties
  • SOWs, MSAs and other agency contracting vehicles
  • Using CRMs to maintain deals and relationships
  • Ability to work with Marketing, Sales and Senior Leadership to help better express our market position and unique value proposition
  • Leveraging subject matter experts for pre- and post-sales strategy
  • Reporting on the health of ongoing accounts both qualitatively and quantitatively
  • Understanding the essentials of web strategy, design, and development in an agency context
  • Agile methodologies

Bonus points

  • CRM strategy and configuration, and HubSpot in particular
  • Content Management Systems, particularly Drupal and WordPress
  • Community outreach – acting as a subject matter expert within our industry
  • Google Analytics

 

Working With Us

People are at the ♥ of everything we do.

Kalamuna is driven by a civic spirit to help socially impactful institutions, nonprofits, and governments better communicate with constituents and do right by the people they serve. We bring digital communications to life for organizations as varied as Fair Trade USA, GreenBiz, the American Foundation for the Blind, the Environmental Defence Fund, the Smithsonian, UC Berkeley, Stanford, and the Fine Arts Museums of San Francisco.

Kalamuna’s mission is to empower our clients with the research, strategy, design, and technology that will transform their organizations to better serve the needs of their audiences and communities. Kalamuna aligns itself in this manner to make each of our client’s missions our mission. We seek to be impactful, not only for our clients and partners but for the social good of our communities.

We’re committed to your excellence and continued development; we’re in this together. Kalamuna offers many benefits, including paid holidays, PTO, paid bereavement leave, parental leave, health insurance, long and short-term disability, a continued learning & travel stipend, an equipment fund, and retirement funds with 3% match. We offer flexibility in work hours and accomodations. When pandemic-free, we organize company-wide gatherings like team building workshops, conferencing, and additional fun.

We’re looking for individuals with a broad range of interests and experiences to be their authentic selves. Your story, your passion is what interests us most. Meet some of our team at https://youtu.be/K1rtt6oKGEs.

Commitment to Diversity

Kalamuna is committed to eradicating institutional discrimination and bias and to uplifting the lived experiences of all minorities.

As such, Kalamuna welcomes applications from all backgrounds, particularly from people of color; women; LGBTQ2S+ people; immigrants or refugees; people who are differently-abled; and people from low- or moderate-income backgrounds. Kalamuna is an equal opportunity, affirmative action employer and does not discriminate in its employment decisions on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, disability status, veteran status, military obligations, marital status and policy party affiliation, or on any other basis that complies with applicable laws.

If you’re a recruiter or agency, please don’t contact us. No exceptions.

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