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Strategic Account Manager

What You'll Do

Kalamuna’s  Strategic Account Manager (AM), is a client-facing role that acts as a high-level liaison with client stakeholders and contacts. You typically engage towards the end of the sales cycle to supervise contract execution and buy-in from all parties and maintain the relationship going forward. AMs are responsible, along with other members of the Services team, for the forecasting of new projects and team formation, providing budget oversight and report thereon to the Client, as well as to the project’s internal Executive Stakeholder.

Client satisfaction is your primary mandate. You will act as a conduit who translates expressed or anticipated needs into work within existing contracts, and into opportunities for new work by developing longer-term digital strategies with the client. You will nurture and grow accounts, seek referrals, and occasions to promote the value of our work to internal stakeholders, the client’s community, and, in collaboration with Marketing, our social network.

Ultimately, you will be responsible for predicting, planning, and tracking long-term engagements, so ideally you are also a team player who can pitch in to help where needed.

Qualifications

The ideal candidate for this position has experience with the following:

  • Engaging toward the end of the sales cycle to supervise contract execution and buy-in from all parties
  • Participation in CRM process and strategy
  • Leveraging subject matter experts for pre- and post-sales strategy
  • Managing internal and client staff toward accurate forecasting, time tracking, and deliverables for projects
  • Reporting on the health (and profitability) of ongoing accounts
  • Initial setup of project systems; onboarding clients and contractors to systems
  • Maintaining and nurturing existing strategic client relationships by communicating effectively at all client levels including executive forecasting
  • Experience with SOWs, MCAs, and other agency contracting vehicles
  • Ensuring the health and upkeep of a billing pipeline
  • Reporting on project budgets, team utilization, and overall progress towards defined milestones
  • Familiarity with agile process

You Might Also Know About

  • Conducting successful on-site meetings with strategic clients to present company capabilities
  • Working regularly with the Marketing, outbound sales team, and Product Managers to close deals
  • Community reach - acting as a subject matter expert within our industry
  • Google Analytics
  • Hubspot Sales

Working With Us

Kalamuna is committed to building practical solutions that empower organizations and individuals. You’ll be working simultaneously on a reasonable mix of interesting projects for mission-driven organizations, and be counted upon to solve problems in code in a team context leveraging agile methodologies.

We’re also committed to your excellence and continued development and will actively seek to intersect projects with your ambitions.

Kalamuna offers many benefits including health insurance, pre-tax commuter funds,  a continued learning stipend, Simple IRA, a flexible PTO policy, federal holidays and catered Friday lunches. We also organize team building workshops and company-wide conference attendance.

We’re looking for individuals with a broad range of interests and experiences to be themselves. Your story and your passion are what interests us most.

About Kalamuna

Kalamuna makes the Internet for rabble-rousing organizations driven to tinker, critique, and change the way things are. We like to play with the existing state of affairs by testing strategies, coming up with new solutions, new paradigms, and new ways of doing things. It’s this restless, change-making mindset that gets anything worth doing done. We have it and our clients have it. And it’s what drives our work in design, strategy, user experience, and development. When we play, mission-driven organizations win.

Non-discrimination Statement

Kalamuna is committed to eradicating institutional discrimination and bias, and to uplifting the lived experiences of all minorities.

As such, Kalamuna welcomes applications from all backgrounds, particularly from people of color; women; LGBTQ people; immigrants or refugees; people who are differently-abled; and people from low- or moderate-income backgrounds. Kalamuna is an equal opportunity, affirmative action employer and does not discriminate in its employment decisions on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, disability status, veteran status, military obligations, marital status and policy party affiliation, or on any other basis that would be in violation of any applicable federal, state or local law.



 

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